Office Policies

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Hampton Office

Monday – Thursday:
Friday:

9:00 a.m. – 5:00 p.m.
9:00 a.m. – 4:00 p.m.

Norfolk Office

Tuesday:

9:30 a.m. – 4:30 p.m.

Our Mission

Our greatest goal is to give you the healthy, straight, beautiful smile that you've always dreamed of. We understand that choosing to receive orthodontic treatment is a big decision, and we respect your reasons for wanting to improve the way you look and feel. Our practice will work with you every step of the way to make sure that your orthodontic care is as rewarding to you as it is to us. Our practice utilizes the latest technology, offering a variety of safe and gentle treatment options to give you the customized, individual care you deserve.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.